Legal

Privacy policy

Privacy policy - How we collect and use information

1. We collect the following types of information about you:

Information you provide us directly:
We ask for certain information such as your name (first and last), company name, business phone number and e-mail address, your website url, your country market when you register for a soluteN account, or if you correspond with us. We may also retain any messages you send through the Service, and may collect information you provide in our Contact forms sent to the Service. We use this information to operate, maintain, and provide to you the features and functionality of the Service.

Information we may receive from third parties:
We may receive information about you from third parties. For example, if you access our websites or Service through a third-party connection or log-in. This information could include, but is not limited to, the user ID associated with your account, an access token necessary to access that service, any information that you have permitted the third party to share with us, and any information you have made public in connection with that service. You should always review, and if necessary, adjust your privacy settings on third-party websites and services before linking or connecting them to the soluteN Service. You may also unlink your third-party account from the Service by adjusting your settings on the third-party service.

Analytics information:
We may directly collect analytics data, or use third-party analytics tools and services, to help us measure traffic and usage trends for the Service. These tools collect information sent by your browser or mobile device, including the pages you visit and other information that assists us in improving the Service. We collect and use this analytics information in aggregate form such that it cannot reasonably be manipulated to identify any particular individual user.

Log file information:
Log file information is automatically reported by your browser or mobile device each time you access the Service. When you use our Service, our servers automatically record certain log file information. These server logs may include anonymous information such as your web request, Internet Protocol (“IP”) address, browser type, referring / exit pages and URLs, number of clicks and how you interact with links on the Service, domain names, landing pages, pages viewed, and other such information.

Clear gifs/web beacons information:
When you use the Service, we may employ clear gifs (also known as web beacons) which are used to anonymously track the online usage patterns of our Users. In addition, we may also use clear gifs in HTML-based emails sent to our users to track which emails are opened and which links are clicked by recipients. The information allows for more accurate reporting and improvement of the Service.

Commercial and marketing communications:
We use the information we collect or receive, such as your email address, to communicate directly with you. After your consent, we may send you emails containing newsletters, promotions, and special offers. If you do not want to receive such email messages, you will be given the option to opt out or change your preferences. We also use your information to send you Service-related emails (e.g., account verification, purchase and billing confirmations and reminders, changes/updates to features of the Service, technical and security notices). You may not opt out of Service-related emails.

Use of certain service type information we collect about you:
We use or may use cookies, log file, device identifiers, location data and clear gifs information to: (a) remember information so that you will not have to re-enter it during your visit or the next time you visit the site; (b) provide custom, personalized content and information; (c) to provide and monitor the effectiveness of our Service; (d) monitor aggregate metrics such as total number of visitors, traffic, and demographic patterns; (e) diagnose or fix technology problems; (f) help you efficiently access your information after you sign in; and (g) to provide advertising to your browser or device.

 
 

2. Sharing of Your Information

We will not rent or sell your information into third parties outside solute GmbH and its group companies (including any parent, subsidiaries and affiliates) without your consent, except as noted below:

  • Who we may share your information with: We may share your information with third-party business partners and Trusted Users for the purpose of providing the Service to you. Third party business partners will be given limited access to your information as is reasonably necessary to deliver the Service, and we will require that such third parties comply with this Privacy Policy, or operate under a similar privacy policy.
 
 

What happens in the event of a change of control:
We may buy or sell/divest/transfer the company (including any shares in the company), or any combination of its products, services, assets and/or businesses. Your information such as customer names and email addresses, User Content and other user information related to the Service may be among the items sold or otherwise transferred in these types of transactions. We may also sell, assign or otherwise transfer such information in the course of corporate divestitures, mergers, acquisitions, bankruptcies, dissolutions, reorganizations, liquidations, similar transactions or proceedings involving all or a portion of the company.

Instances where we are required to share your information:
Solute GmbH will disclose your information where required to do so by law or subpoena or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our Terms of Use or to protect the security, quality or integrity of our Service; and/or (c) to exercise or protect the rights, property, or personal safety of solute GmbH, or others.

Sharing certain service type information we collect about you:
We may share certain service type information, including information obtained through tools such as cookies, log files, device identifiers, location data and clear gifs (such as anonymous usage data, referring/exit pages and URLs, platform types, number of clicks, etc.): (i) with our third-party business partners for the purposes described in the section above on “How We Collect and Use Information.” We may also aggregate or otherwise strip data of all personally identifying characteristics and may share that aggregated, anonymized data with third parties.

To enhance your user experience or help us improve and measure our effectiveness, soluteN may embed code from third parties on the Service. Examples of such parties may include Facebook, Twitter, Pinterest, Google, YouTube, Howcast, VideoJug, AOL, and others. These third parties may collect information about you including IP address, cookies in ways solute GmbH does not control.

The soluteN Privacy Policy does not apply to, and we cannot control the activities of third-parties. Please consult the respective privacy policies of such third parties or contact such third parties for more information.

 
 

3. How We Store and Protect Your Information

Storage and Processing:
Your information collected through the Service may be stored and processed in Germany or any other country in which solute GmbH or its subsidiaries, affiliates, or service providers maintain facilities. Solute GmbH may transfer information that we collect about you, including personal information, to affiliated entities, or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world. If you are located in other regions with laws governing data collection and use that may differ from EU law, please note that we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction, and you consent to the transfer of information to Germany or any other country in which solute GmbH or its parent, subsidiaries, affiliates, or service providers maintain facilities and the use and disclosure of information about you as described in this Privacy Policy.

Keeping your information safe:
Solute GmbH cares about the security of your information, and uses commercially reasonable safeguards to preserve the integrity and security of all information collected through the Service. To protect your privacy and security, we take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your account. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to your email communications from solute GmbH, at all times. However, solute GmbH cannot ensure or warrant the security of any information you transmit to solute GmbH or guarantee that information on the Service may not be accessed, disclosed, altered, or destroyed. Your privacy settings may also be affected by changes to the functionality of third party sites and services that you add to the soluteN Service, such as social networks. Solute GmbH is not responsible for the functionality or security measures of any third party.

Compromise of information:
In the event that any information under our control is compromised as a result of a breach of security, solute GmbH will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.

 
 

4. Your Choices about Your Information

You control your account information and settings: You may update your account information and email-communication preferences at any time by logging in to your account and changing your profile settings.

We make every effort to promptly process all unsubscribe requests. As noted above, you may not opt out of Service-related communications (e.g., account verification, purchase and billing confirmations and reminders, changes/updates to features of the Service, technical and security notices). If you have any questions about reviewing or modifying your account information, you can contact us directly at nfsltncm.

Opting out of collection of your information for Tracking / Advertising:
Please refer to your mobile device or browser’s technical information for instructions on how to delete and disable cookies, and other tracking/recording tools. Depending on your type of device, it may not be possible to delete or disable tracking mechanisms on your mobile device. Note that disabling cookies and/or other tracking tools prevents solute GmbH or its business partners from tracking your browser’s activities in relation to the Service, and for use in targeted advertising activities by third parties. However, doing so may disable many of the features available through the Service. If you have any questions about opting out of the collection of cookies and other tracking/recording tools, you can contact us directly at nfsltncm.

How long we keep your private profile information:
Following termination of your User account, solute GmbH may retain your private profile information for a commercially reasonable time for backup, archival, or audit purposes.

5. Links to Other Websites and Services

We are not responsible for the practices employed by websites or services linked to or from the Service, including the information or content contained therein. Please remember that when you use a link to go from the Service to another website, our Privacy Policy does not apply to third-party websites or services. Your browsing and interaction on any third-party website or service, including those that have a link or advertisement on our website, are subject to that third party’s own rules and policies. In addition, you agree that we are not responsible and we do not control over any third-parties that you authorize to access your User Content. If you are using a third-party website or service and you allow such a third-party access to you User Content you do so at your own risk. This Privacy Policy does not apply to information we collect by other means (including offline) or from other sources other than through the Service.

Cookie policy

What are cookies?

Cookies are small text files containing a string of characters that can be placed on your computer or mobile device that uniquely identify your browser or device.

 
 

What are cookies used for?

Cookies allow a site or services to know if your computer or device has visited that site or service before. Cookies can then be used to help understand how the site or service is being used, help you navigate between pages efficiently, help remember your preferences, and generally improve your browsing experience. Cookies can also help ensure marketing you see online is more relevant to you and your interests.
 
 

What types of cookies does soluteN use?

There are generally four categories of cookies: “Strictly Necessary,” “Performance,” “Functionality,” and “Targeting.” soluteN routinely uses all four categories of cookies on the Service. You can find out more about each cookie category below.

  • Strictly Necessary Cookies. These cookies are essential, as they enable you to move around the Service and use its features, such as accessing logged in or secure areas.
  • Performance Cookies. These cookies collect information about how you have used the Service, for example, information related to the unique username you have provided, so that less strain is placed on our backend infrastructure. These cookies may also be used to allow us to know that you have logged in so that we can serve you fresher content than a user who has never logged in. We also use cookies to track aggregate Service usage and experiment with new features and changes on the Service. The information collected is used to improve how the Service works.
  • Functionality Cookies. These cookies allow us to remember how you’re logged in, when you logged in or out, the state or history of Service tools you’ve used. These cookies also allow us to tailor the Service to provide enhanced features and content for you and to remember how you’ve customized the Service in other way. The information these cookies collect may be anonymous, and they are not used to track your browsing activity on other sites or services.
  • Targeting Cookies. solute GmbH, or third party partners may use these types of cookies to deliver advertising that is relevant to your interests. These cookies can remember that your device has visited a site or service, and may also be able to track your device’s browsing activity on other sites or services other than soluteN. This information may be shared with organizations outside solute GmbH, and to help measure the effectiveness of an advertising campaign, or other business partners for the purpose of providing aggregate Service usage statistics and aggregate Service testing.


 
 

How long will cookies stay on my device?

The length of time a cookie will stay on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your computer or mobile device until they expire or are deleted.


First and third party cookies

First-party cookies are cookies that belong to solute GmbH, third-party cookies are cookies that another party places on your device through our Service. Third-party cookies may be placed on your device by someone providing a service for solute GmbH, for example to help us understand how our service is being used. Third-party cookies may also be placed on your device by our business partners so that they can use them to advertise products and services to you elsewhere on the Internet.

How to control and delete cookies

If you want to delete cookies or to disable your browser from receiving cookies follow the instructions at http://www.aboutcookies.org.
Note that if you set your browser to disable cookies, you may not be able to access certain parts of our Service and other parts of our Service may not work properly.

Terms & conditions

Imprint

Imprint

soluteN is a project of
solute gmbh
Zeppelinstr. 15
D-76185 Karlsruhe
Germany

Tel.: +49 721 86956678

Managing Director:
Lorenz Petersen

Court of registry: Mannheim District Court
Registration number: HRB 110579
VAT code: DE234663798

Shop operators

E-mail: sales-international@soluten.com
Web: https://partners.soluten.com

Consumer

E-mail: info@soluten.com

Questions about the protection of minors

E-Mail: minor-protection@soluten.com

The responsibility pursuant to s. 5 solute GmbH’s TMG does not extend to certain partial offers on billiger.de, for which the following persons are named below:

1. Responsible for all comparative calculators for insurance rates and financial offers as well as for all forms by means of which insurance or financial offers can be requested:

Finanzen.de Vermittlungsgesellschaft für Verbraucherträge AG
Schlesische Str. 29-30
10997 Berlin, Germany
Tel.: (030) 31986 1910
Fax: (030) 31986 1911
E-Mail: kontakt@finanzen.de
Board of Directors: Dirk Prössel
Chairman of the Supervisory Board: Laurent Bouyoux
VAT: DE814083736

Commercial register: HRB 122171 B, Berlin-Charlottenburg District-Court

2. Responsible for livestock liability insurance and legal protection insurance:

JDC Geld.de GmbH
Kormoranweg 1
65201 Wiesbaden, Germany
Tel.: (0611) 3 35 31 - 20
Fax: (0611) 3 35 31 - 21
E-Mail: info@geld.de
Managing Director: Ralph Konrad, Sabine Schmitz
Commercial register: HRB 29119, Wiesbaden District Court
Active in the field of insurance brokerage, with an authorization requirement pursuant to s 34d, para. 1 German Trade Regulation Act [Gewerbeordnung - GewO]
Registration number: D-J8UJ-7LXGR-69, entry verifiable at the common registration office: DIHK eV, Breite Strasse 29, 10178 Berlin, tel.: 0180-5005850 (20 cents/min from the German fixed-line network, maximum 60 cents/min from mobile networks), www.vermittlerregister.info
Responsible supervisory authority: Wiesbaden Chamber of Industry and Commerce

3. Responsible for arranging vehicle and motorcycle insurance:

CHECK24 Vergleichsportal für Versicherungsprodukte GmbH
Erika-Mann-Str. 62-66
80636 Munich, Germany
Tel.: (089) 200 047 1020
Fax: (089) 200 047 1011
E-mail: versicherungen@check24.de
Managing Directors: Dr. Florian Bernlochner, Dr. Frank Breitschwerdt, Benjamin Brook, Dr. Stefan Eckhardt, Dr. Andreas Graf, Dr. Rainer Klipp, Dr. Fabian Niebling, Dr. Christine Prauschke, Michael Roloff, Christoph Röttele, Dr. Tobias Stuber, Dr. Björn Zollenkop
VAT code: DE813100700
Commercial register: HRB 134516, Munich District Court
Operates as an insurance broker with an authorization requirement pursuant to s. 34d, para. 1, GewO
Registration number: D-P105-1W8WS-19, entry verifiable at the common registration office: DIHK eV, Breite Strasse 29, 10178 Berlin, tel.: 0180-5005850 (14 cents/min on the German fixed-line network, maximum 42 cents/min on mobile networks), www.vermittlerregister.info
Responsible supervisory authority: Munich and Upper Bavaria Chamber of Commerce and Industry [IHK für München & Oberbayern], Balanstr. 55-59, 81541 Munich.

4. Responsible for reisen.billiger.de:

Urlaubswerk GmbH
Managing Director: Stefan Winhart
Brunnwiesenstr. 4
D-94469 Deggendorf, Germany
VAT-ID No. DE247135118
HRB 3684 Court of registry: AG Deggendorf

5. Responsible for brokering health, property, and risk & pension insurance:

CapitalFutureConsult UG (company with limited liability)
St. Elisabethen Str. 16
79112 Freiburg, Germany
Tel.: +49 7665 9739914
E-Mail: kontakt@neutral-vergleich.de
Internet: www.Neutral-Vergleichen.de
Managing Director: Edgar A. Göpfert
VAT code: DE287788842
Court of First Instance: Freiburg District Court
Registered number: 709639

6. Joint information on the persons responsible under paragraphs 2-4 above:

Actual professional title:
Insurance broker with authorisation pursuant to s. 34d, para. 1 GewO, Federal Republic of Germany

Professional regulations:
S. 34d, GewO, ss. 59 - 68 German Insurance Contract Act (VVG), Insurance Brokerage and Consulting Regulations, available at www.gesetze-im-internet.de

Arbitration bodies:
Insurance ombudsman e.V.
Prof. Dr. Günter Hirsch
PO Box 080622
10006 Berlin, Germany
Tel.: 0800-3696000
E-Mail: beschwerde@versicherungsombudsmann.de


Private health and long-term care insurance ombudsman
Heinz Lanfermann
Kronenstr. 13
10117 Berlin, Germany
Tel.: 01802-550444
E-mail: ombudsmann@pkv.de

7. For further ombudsmen and information see:

Federal Financial Supervisory Authority (BAFin)
Graurheindorfer Str. 108, 53117 Bonn and Lurgiallee 12, 60439 Frankfurt
Tel.: 0228 4108 0
Direct line: 0228 7777
Fax: 0228-1550
E-mail: poststelle@bafin.de
Internet: www.bafin.de

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